Ensuring high-quality careEnsuring high-quality children's behavioral health care
Quality Improvement
We help ensure children’s behavioral health programs and services work as intended and operate with a continual focus on improving access, quality, and outcomes.
Quality improvement ensures that the programs we spend millions of dollars on work efficiently and effectively for children and youth who need them. Quality improvement monitors outcomes and continually refines and enhances programs, services, and care.
CHDI’s quality improvement strategies are designed to continuously examine practices and make them better. We use data analysis, reporting, standardized training, and consultation to ensure that practices are delivered as intended and benefit children, youth, and families.
What we do
CHDI uses a multi-step process to evaluate, set goals, improve, measure, refine, and repeat:
We evaluate and refine the model based on feedback from families, providers, and communities and set goals for access, quality, and outcomes.
We develop benchmarks and practice standards to measure and evaluate goal progress and support fidelity across providers and geographic areas – so families know what to expect regardless of where they get the service.
We provide best-practice training and technical assistance so providers can achieve the best outcomes.
We collect and analyze data to identify what’s working well, what is not working, and areas to improve in order to meet program goals.
We work with policymakers to address system and service-level concerns quickly and inform decisions on what works well, where improvements are needed, and where to allocate state funding and resources.
We provide individualized consultation to providers and program administrators so they can use the data we collect to continuously improve access, quality, and/or outcomes.
Quality Improvement at CHDI
We provide quality improvement services for the following programs:
Mobile Crisis Services
We help improve youth mobile crisis service quality and outcomes through our work as Connecticut’s Mobile Crisis Performance Improvement Center (PIC). Connecticut has one of the best statewide youth mobile crisis systems in the nation due to its continuous quality improvement activities. Because of its sustained success, the program is being replicated in other states.
We are helping Connecticut’s newest level of care - urgent crisis centers for children - establish best practices, engage in continuous quality improvement, and promote positive outcomes for children, youth, and families through our work as Connecticut’s UCCC Performance Improvement Center (PIC).
We are helping Connecticut’s Young Adult Services refine the fidelity tool to ensure their services are helping young adults (ages 19-24) with behavioral health conditions build the skills needed for adulthood.
Outpatient Psychiatric Clinics for Children (OPCC)
We provide continuous quality improvement support to Connecicut’s 23 DCF-licensed community-based outpatient behavioral health facilities serving youth under 18 years of age and their families.
We collect and analyze data to monitor and improve service, and provide care coordinators with training and coaching services to support better child and family outcomes.
Mobile Response Stabilization Services (MRSS) Consultation
We work with states and communities across the country to help them develop high-quality mobile response systems based on Connecticut’s nationally-recognized program.
We are helping build a trauma-informed workforce by developing and disseminating training to early childhood professionals to help them implement trauma-sensitive and healing practices in their programs.
We are developing and providing training to support the children’s behavioral health workforce and others who work with and care for children. Our training integrates evidence and family voice to help support children’s behavioral health and well-being.
